At the Radiance Clinic, we are committed to delivering your order in a timely and reliable manner. Below are the details of our standard shipping policy:
1. Processing Time
• All orders are processed within [3-4 business days] after the order is placed and payment is confirmed. Orders placed on weekends or holidays will be processed on the next business day.
2. Shipping Time
• Delivery times vary depending on your location and the shipping method selected. Standard shipping typically takes [5-7 business days] within your region.
3. Shipping Rates
• Shipping charges are calculated at checkout based on your location, order size, and weight.
4. Tracking Information
• Once your order has shipped, you will receive a confirmation email with a tracking number to monitor your delivery status.
5. Address Accuracy
• Please ensure that your shipping address is correct at checkout. We are not responsible for delays or misdeliveries caused by incorrect or incomplete addresses.
6. Delays and Exceptions
• Shipping times may vary during high-volume periods or due to unforeseen circumstances such as weather, customs delays, or carrier issues. We will notify you of any significant delays.
7. Lost or Damaged Packages
• Goods will need to be signed for, upon delivery. If you cannot be there to sign for your delivery, please suggest an alternative i.e., a family member, colleague, neighbour, etc. However, we take no responsibility for goods signed by an alternative person.
Certain courier partners may request an OTP to complete delivery. This will need to be provided for completion of delivery. OTP will be sent to the number inputted at time of placing the order.
We shall not be responsible for damages post delivery.
For all claims for shortages or damages must be reported to customer service within 48 hours from the day of delivery.